Excellent company reviews provider with reviewmycompany.com? Having easy access to the web has radically changed the way people shop for almost everything today. From mobile phones to dental services, it’s rare to blindly make a purchase decision without reading through several online reviews. In 2016, 90% of shoppers read at least one online review before deciding to visit a business. More importantly, 94% of online shoppers reported that a negative review has convinced them to avoid visiting a business. This means that whatever your industry, having a positive online presence gives you several key advantages, which is why it’s becoming a key part of branding.
As the previous online review statistics have shown, shoppers rely pretty heavily on reviews when deciding what products to buy and which businesses to support. But shoppers don’t just leave online reviews for the benefit of others. Statistics indicate that most of them also do so to lodge complaints with hopes of eliciting a response from the company. And they want them fast. In fact, 53.3 percent of customers expect businesses to respond to their negative reviews within a week (ReviewTrackers, 2018). However, most of them are left disappointed: 63.3 percent of them say they’ve never heard back from a business about their review. In the next statistic, we’ll go into why failing to respond to reviews could be detrimental for businesses.
Engaging with online reviews — the good and the bad — can help you win new prospects. An article on Reviewtrackers.com gave some great examples of how you can respond to positive reviews and negative reviews. One of the best approaches to take when responding to comments is personalizing your replies. Prospects will notice your commitment to providing the best customer service and appreciate that you are not just cutting and pasting a generic response. We recommend moving conversations involving negative reviews offline. Whether by email or phone call, the best way to create a positive outcome from a negative review is by speaking with the reviewer directly and addressing the manner in a more immediate fashion.
A good reputation takes time to build. We help your business implement a solid strategy through email, text, handouts, listings, and managing your online presence. We offer you friendly customer support. You can reach out to us at any time and get your issue resolved. We are always here to assist you. No hidden fees, we’re priced to be affordable for any size business. Do you have multiple locations? Please inquire about bulk and white-label options, so we can create a plan for your business. Our email and SMS Text messaging system will drive customers to the review sites of your choice. Automated, friendly reminders ensure customers leave you a 5 star review. Prevent negative customer feedback from becoming a 1-star review. Our funnel helps guide customers based on their experience. Discover even more details at company reviews online system.
As much as 10 years ago, researchers described it as content that “gives a glimpse into real data from other people, unsanitized by regular media outlets”—a definition that still holds up today. Unfortunately, UGC in the form of online reviews is not something that is easily bought. As we recently discovered, a great overall customer experience leads to priceless content from users. However, companies will still make every effort to generate this, artificially or otherwise, because people are four times more likely to buy something that’s been recommended by a friend. Here’s how online reviews work as an essential part of referral marketing when it comes to e-commerce.